Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provided. It is not affected to your rights under Consumer Right Act 2015
To allow us to provide a quality service as efficiently as possible, you need to:
1. Ask for the service which you would like to have.
2. Inform our staff if you are allergic to any chemicals or substances before the receiving any service.
3. Whilst receiving any service please provide our staff with your feedback and or comments on their services so that our staff can satisfy your requirements straight away.
4. 3Inform the staff /salon manager immediately if you have any concern relating to the salon, the staff, or any service.
5. 4Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
6. Children under 7 years old should always be accompanied by an adult . We will not take any responsibility if any accident happens to your child/children during your treatment at our salon.
7. We hold no responsibility for the loss of your personal belonging while you are having the treatment at our salon.
8. No food or drink should be consumed during your treatment.
This Privacy policy explains how we use any personal information we collect about you and why we collect it.
What Information Do We Need?
We need your contact details, your: name, phone number, and email address. We will also need information about your age and health in order for a treatment to go ahead. These information are also used to create your account with us if you agree to join our loyalty scheme.
Why Do We Need It, How Will We Use It and How Long Will We Retain It?
We need all the details above in order to ensure that it is safe for us to provide the treatments you may ask for and also for insurance purposes. We will store your information for 7 years after the date of your treatment, or for 7 years after you have reached the age of 18 if you are/were under 18 when your treatment took place. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not, we cannot offer you a treatment. You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (carry out treatment).